In line with our commitment to customer satisfaction and in accordance with the regulations of the Abu Dhabi Department of Economic Development (ADDED), Trend Uniform adopts the following exchange policy:
1. Online Orders Only: If the purchase was made through our website, all exchange requests must be submitted exclusively through our official platform: www.trenduniform.ae
2. Exchange Period: Customers are eligible to request an exchange within 14 days from the date of purchase, subject to the conditions below.
3. Product Condition: The item must be returned in its original condition, unused, unwashed, unaltered, and with all original tags and packaging intact.
4. Non-returnable Items: Accessories and school bags cannot be exchanged or returned due to hygiene and health considerations.
5. Size Exchange Requests: For size exchanges, delivery and return shipping costs are to be covered by the customer, and the delivery fee must be paid in advance before the exchange is processed.
6. Proof of Purchase: Trend Uniform reserves the right to reject any return or exchange request if the original purchase invoice or valid proof of purchase is not provided.
